Our(Tenofo.com) policy lasts 30 days.If you are not fully satisfied, you may return the item within 30 days of the delivery date for a full refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected at Tenofo.com, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Tenofo Information & Technology Co.,Ltd, Wulongjiang Road, Shangjie Town, Minhou County Room 103, Unit 2, B28, Qishan Gaoxiao Gongyu Fuzhou, 350100 Fujian, China.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Tenofo Information & Technology Co.,Ltd,
B28, Qishan Gaoxiao Gongyu Wulongjiang Road, Shangjie Town,
Minhou County, Fuzhou, 350100 Fujian, China
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.