Shipping And Delivery
We are proud to offer international shipping services that currently operate in over 53 countries and islands. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Which countries can be shipped?
Free Shipping to the Selected Countries:
- Canada, United States, Mexico
- Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
- Australia, New Zealand
- Argentina, Brazil
- Hong Kong, India, Indonesia, Japan, Kazakhstan, Macao, Malaysia, Israel, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Uzbekistan, Vietnam.
- South Africa
We don't ship the parcels to the following countries:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Iran, Islamic Republic Of, Iraq, Isle Of Man, Jamaica, Jersey, Jordan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Qatar, Republic of Cameroon, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
* This doesn’t include our 1-3 day processing time.
* We also provide 3 to 10 days fast shipping for the bulk orders that are above 20 KG / 44 LB. Please contact us for the details.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Payment Methods Accepted
A: Paypal, Visa, Mastercard, Discover, American Express, JCB Credit Card or Debit Card for your choice.
A: 30 Days of Free Returns, Our policy lasts 30 days. If you are not fully satisfied, you may return the item within 30 days of the delivery date for a full refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can read complete Refunds & Returns Policy here.
Delivery Area, Shipping Costs and Tax
A: We deliver to all major country of Europe, North America, and the Asia Pacific with Free Shipping Policy. Your order at checkout will include the cost of merchandise and shipping. We don't collect any taxes. You will be responsible for all applicable import duties and taxes. Please refer to the customs rules of your country.
Unconditional 30 Day Money-Back Guarantee
We want you to be completely satisfied with any item you purchase from TENOFO. If you are not fully satisfied, you may return the item within 30 days of the delivery date for a full refund or replacement. Anything you want to know please contact us: firstname.lastname@example.org